Help centre
Frequently asked questions
Answers to common questions about ordering, delivery, and support.
Do I need an account to place an order?
Yes. Pusthakavani uses an account so you can securely view your orders, delivery updates, and saved addresses.
How do I know if delivery is available to my address?
Enter your six-digit PIN code on the book page or during checkout. We will show whether delivery is available, the charge, and the estimated window.
Can I cancel an order after payment?
No. Once payment is completed, customer cancellation is not available.
When can I request a return or refund?
Only if the wrong book was delivered or the book arrived damaged. Raise the request within 48 hours of delivery and include an uninterrupted opening video as evidence.
Where can I find my order and tracking details?
Sign in and open My orders. Tracking details are displayed there when available.
How do I contact support?
Use the contact options on our Contact page. For a wrong or damaged book, include your order number and evidence.